Care Quality Commission Report

The Care Quality Commission (CQC) is an independent regulator of health and adult social care in England. The CQC remains an external body that can inspect (with or without prior warning) and report on hospital safety and standards.

The CQC performs inspections of hospitals and departments (such as critical care) and analyses performance data to provide a rating for each question and for the service and hospital as a whole. 

The CQC aims to ensure heath and social care services provide patients with safe, effective, compassionate, high quality care and encourage the improvement of services.

The CQC ask 5 key questions of all care services:

  • Are they safe?

  • Are the effective?

  • Are they caring?

  • Are they responsive to people's needs?

  • Are they well-led?

Our last CQC inspection and official rating was in early 2016. 

In January and February 2016 the Newcastle upon Tyne Hospitals NHS Foundation Trust was Rated overall Outstanding. Read report.

Overall Critical Care was rated Outstanding.

Our next (announced) inspection year is 2019. 

"We rated critical care as outstanding for safe, effective, caring, and well led and good for responsive.

 

Standards for infection prevention and control were good and rates of infections were better than national averages. Ward 18 was a large purpose built critical care unit with excellent facilities, in contrast to the inadequate environment of ward 38, although staff reduced risks and ensured patients received safe care.

 

Care was led 24 hours a day, seven days a week by a consultant in intensive care medicine. With the exception of pharmacist cover and consultant to patient ratios out of hours, staffing was in line with the Core Standards for Intensive Care (2013).

 

Critical care services were very well led. A genuine culture of listening, learning and improvement was evident amongst all staff.

 

Patients and their families had access to a range of support services. It was clear that patients were at the centre of decisions. There were many examples of compassionate care.

 

The critical care unit performed within or above national averages in governance and performance areas."

A quote from the QCQ inspection report published June 2016 

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